If you wish to return a purchase please notify me at firstname.lastname@example.org.
If you are unhappy with any products, they can be returned or exchanged provided that it is in sell-able condition. If any product is delivered to you damaged in any way, I will provide you with a full refund or replace the item with either the same product in perfect condition or another of your choice at the same cost as the original product.
Subject to stock availability, I will exchange items that are returned within 7 days of being received by you. Please advise me upon the receipt of your purchase if you wish to exchange for any other items available. Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to me receiving the extra postage costs. Once this is received the new item will be posted immediately.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you, I will take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. I will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting me at email@example.com about the fault. Returns of faulty goods must be returned to me within 14 days of being received by you.
In case I cannot offer you a replacement, you will have the choice of receiving a refund to the value of the item at the time of purchase and any shipping costs incurred. Please note refunds to Debit/Credit Cards normally clear in 1/2 days.
Any unwanted gifts bought in December can be returned for a refund provided you me know by email by the 1st January and the items are received by me by the 7th January.